You and your staff are cordially invited to join the
Rapid City Convention & Visitors Bureau
for the
 2012 Customer Service Seminar & Visitor Industry Luncheon

Customer Service Trainer: Renee' Rongen

Noted customer service expert. Thursday, May 17 10am Rushmore Plaza Civic Center, Rushmore Rooms

NEWS FLASH! YOU are the Customer Service Department

The customer is always right, but that doesn’t mean you’re wrong. There is no magic involved and you need not be a rocket scientist to master great customer service. You simply need to be empowered as an ambassador of your own organization. Get back to the basics and learn the five cardinal rules to acquiring new customers and developing long-term customer relationships.

In addition to the seminar, Renee will be mystery shopping in Rapid City to prepare for the event. What will she find when your business is under the magnifying glass? You are invited to join Renee, noted customer service authority, when the mystery unfolds as she crafts a specific message for Rapid City and the Black Hills, based on her five principles for success, through examples she found on her mystery shopping trip. If you are interested in increasing your bottom-line profits through dynamic customer service, please join us to learn the top five most influential methods of great customer service. Whether you are a business owner, manager, supervisor, sales person, or front-line staff person, you don’t want to miss this opportunity!

^{Sponsored in part by:}  

Luncheon and Marketing Update

Luncheon provided by the Rapid City Convention & Visitors Bureau. 12pm

Awards Presented

All customer service training attendees are encouraged to join the luncheon, for no additional cost, where visitor industry awards will be presented.   To nominate someone for the new Frontline Representative of the Year Award please complete our nomination form.

Registration and Pricing

Tickets- $15 per person

Pay Online (PayPal) Company Name # Attending Luncheon(Included)

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