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Rapid City Vacations Training

2014 Customer Service Seminar

Roll Out Red Carpet Customer Service to Rapid City and Black Hills Visitors...and Keep Them Coming Back!

As important as it is to attract visitors to this beautiful area, it is equally important to provide a welcoming, first-rate experience while they are here. That type of Red Carpet experience encourages them to share their stories and memories and keep coming back.


Thursday, May 22, 2014
11:30 am - 2:00 pm
Best Western Ramkota Hotel, Convention Center II

Seating is limited | Tickets $15 includes boxed lunch


11:30 am - 12:30 pm Rapid City 101 & Mt. Rushmore Rd construction update

The Rapid City CVB is excited to introduce a new program this spring in concurrence with its annual customer service seminar held in May.  Rapid City 101 will aim to empower tourism employees with knowledge on how to assist with visitor needs in Rapid City, turning every encounter into a positive experience.

In the Mt. Rushmore Rd construction update learn why we shouldn't "Fear the Cone" from experts on the project.


12:30 - 2:00 pm Customer Service Seminar

In this engaging, interactive session, you will learn practical strategies for providing impressive customer service to our visitors.

Topics include:

  • The meat and potatoes of providing excellent customer service
  • The top criteria that customers use to evaluate service success
  • How to provide a stress-free experience for visitors by anticipating their needs
  • In expensive ways to pleasantly surprise visitors
  • Do's and don'ts of interacting with an upset customer
  • The difference between a customer service attitude of Mojo and Nojo

Join us for this valuable session and prepare to roll out Red Carpet Service to Black Hills visitors in the coming months!

Brenda Clark Hamilton

Brenda Clark Hamilton, MA Ed., is a dynamic, nationally-recognized keynote speaker and workplace trainer who provides fresh perspectives in leadership, communication skills, customer service, team-building, and offering one’s personal best in life.  Audiences describe Brenda as an energetic and fun speaker who provides practical take-home strategies that participants can apply in their daily lives right away.

As a lifelong Midwesterner, Brenda brings an additional perspective as a Black Hills visitor, with fond memories of family vacations to the area as a child, and in recent years, visiting with her husband and sons.  She also is a frequent business traveler, which provides her unique, real-life insights into customer service in the lodging and travel industry.


 Please register by May 16.

For more information, contact that Rapid City Convention & Visitors Bureau at 605-718-8484 or


Awards Presented

The "Frontline Representative of the Year" award recognizes an individual who is a top performer in their position as a frontline customer service representative. This individual exemplifies excellence in hospitality and customer service, while being flexible and giving personal attention to develop and maintain relationships with customers.

Does this sound like someone you know in the community? Perhaps one of your employees? 

Click here and submit your nomination
for this award by May 1.

Each year, the Rapid City Convention & Visitors Bureau awards an outstanding member in the tourism industry with its prestigious Extra Mile Award. The award was designed to congratulate and thank a recipient for going that "extra mile" in order to advance the tourism industry in Rapid City.

These recipients understand the importance of tourism and support the efforts of the Rapid City Convention and Visitors Bureau and other tourism related organizations throughout the Black Hills, that advance tourism in our area.

 Sponsored in part by: